If not, this means that the camera may not be on the same network as the PC or the PC is being routed to a different network. If it appears in the list try to connect to it, Note: VIVOTEK cameras MAC address will start with the following format: 00-02-D1-XX-XX-XX. Check if the camera Physical Address (MAC) appears in the list. The result will be displayed automatically in the same window. Enter the following command: arp -a followed by pressing the enter button. Or by simply typing cmd.exe in the search bar. You can simply press the Windows Icon and search for the Windows System > Command Prompt path. Open a command prompt window on your computer (cmd.exe). In order to do that follow the next steps: Once the computer and the Dahua devices are located in the same network the config tool can start a scan process that looks for compatible devices, meaning Dahua and Dahua-like (OEM. So if you cannot find the camera using the Shepherd application or VAST2 search function, but you know the camera MAC address you can use this method to double check if the camera is actually in the same network as the PC. What is the Dahua config tool Its a piece of software you can download and install on your PC or MAC and locate Dahua IP cameras, DVRs and NVRs in the network.
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